Twi Learning Center Refund Policy

Effective Date: July 22, 2025

At Twi Learning Center, we are committed to providing high-quality online Twi and Fante language instruction. Please read our refund policy carefully before enrolling in any of our programs.

1. Course Enrollment

Enrollment in a course is confirmed only after full or agreed payment has been received.

2. Refund Eligibility

Students may request a full refund if they cancel their enrollment at least 48 hours before the first scheduled class.

Once the first class has started or course materials have been accessed, no refund will be issued.

3. Missed Classes

No refunds will be provided for missed classes due to personal reasons. However, where available, students may be given access to class recordings or alternative learning materials at the discretion of Twi Learning Center.

4. Course Cancellation by Twi Learning Center

If Twi Learning Center cancels a course and no suitable alternative is offered, students will receive a full refund of all fees paid.

5. Rescheduling

Students who are unable to attend a class should notify Twi Learning Center at least 24 hours in advance. We will make reasonable efforts to reschedule the class based on instructor availability. Rescheduling is not guaranteed.

6. Technical Issues

Refunds will not be issued for internet connectivity problems, device failures, or other technical issues on the student’s side. If a technical issue occurs on Twi Learning Center’s side and significantly disrupts learning, we will arrange a makeup class or provide another suitable solution.

7. Refund Processing

Approved refunds will be processed within 7–14 business days using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

8. Contact Us

For refund requests or questions regarding this policy, please contact info@twilearningcentergh.com.